Work the agent can finish. Decisions a person still owns.
AegisOps builds goal-directed agents that reason, plan, use the tools you already run, and complete multi-step work. The loop is plan, act, observe, critique, retry, escalate. People stay in control where judgment matters.
Technical depth of the practice lives at aegisopstech.me. This page is the commercial map — the pains worth automating, and the gates we will not remove.
Human in the loop
Judgment that spends money, changes access, or affects safety is a person’s decision.
Sandboxed
Agents run where they cannot wander the network and collect credentials as they go.
Private intelligence
Models sit in your tenant. Prompts and records are not a shared bin.
Audit trail
Every plan, tool call, and release can be reconstructed. Autonomy you can audit.
The loop
From signal to a reviewed close.
Five beats. Click through them. The story is patching. The shape does not change.
Scanner and asset inventory agree: a critical vulnerability sits on a customer-facing payments service, it is exploitable, and it has an owner.
Example: a critical vulnerability on a payments service. Same loop, different queue, for every case below.
Cases
Real operational pain. A bounded agent. A named gate.
These are the desks we would sit on first: money, care, people, goods, and the engineering work that keeps them standing. Choose one. Read the gate before the automation.
Financial & insurance
The exception desk that never closes
The pain
Claims, bordereaux, and procure-to-pay exceptions pile into shared inboxes. Analysts re-key the same evidence into the core system. Months later, audit cannot reconstruct why a payment was released.
What the agent takes
Reads the case packet, matches policy and ledger, drafts the resolution with the sources it used, and parks anything outside tolerance for a named approver.
The human gate
No payment instruction leaves the sandbox without a human release above the agreed threshold. The trail of sources is the record.
What we would measure
Cycle time on standard exceptions, share prepared versus escalated, and hours to reconstruct a decision.
If the queue is real, scope one pilot. If it is not, we will say so.
